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Connect with the Office of the CEO

Executive Support
Dr. Tiffany M. Darby, Director of Strategy & Operations to the CEO
Provides executive level support to the CEO, coordinates and leads CEO's special projects, strategic priorities & initiatives, responsible for oversight of the CEO office staff.
Email  |  Office: 216.838.0022
Shirrell R. Greene, MA, Director of Customer Experience
Oversees, manages and collaborates with district departments on Customer Experiences that are important to the culture of the organization including:  CMSD Welcome Center, Communicate with HEART, Customer Care Center , Ombudsman’s Office, Web Based / Social Media Entry Points, and new initiatives related to the overall Customer Experience.
Email |  Office: 216.838.0028
Michele PomerantzPolicy and Labor Liaison
Email  |  Office: 216.838.0031  |  Cell: 216.798.3932
Policy News Update

Marcy Levy Shankman, Ph.D., Leadership Coach & Strategist to the CEO
Provides individual leadership coaching to the Chiefs. Also, offers support and leadership training to increase team effectiveness for the Senior Leadership Team and Chiefs.  
Email  |  Office: 216.838.0026

Leo Serrano, Executive Director of the Office of Institutional Advancement
Email  |  Office:216.838.0025 

Administrative Support
Holly L. ReedExecutive Assistant to the CEO
Provides administrative support to the CEO, manages scheduling and coordinates calendar requests.
Email  |  Office: 216.838.0097

Krista Evans Administrative Assistant to the CEO 
Provides administrative support to the Chief Executive Office and assists with CEO special initiatives/projects.
Email  |  Office: 216.838.0023



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