This program will allow students to explore the City of Cleveland and what it has to offer while experiencing the best places to eat, play, shop, and relax. Students gain knowledge about the hospitality industry; strategic management, finance and entrepreneurship; marketing, sales, and customer relations; front office operations; conference, event, and meeting planning; communications and human relations; and travel services. Also emphasized are soft skills, such as work ethic, accountability, decision making, following directions, punctuality, teamwork and proper attire. Students have the opportunity to obtain industry certifications such as Certified Guest Service Professional (CGSP) and Travel Backer. By the end of the program students will be prepared for a career or post-secondary educational opportunities in Hospitality and Tourism.
Instructor: Shila Massey