HEART Champions 5/22
CMSD has invested in Communicate with Heart, a proven customer experience model whose components include upfront customer service delivery (Smile and greet warmly, Tell your name, role and what to expect, Active listening and assistance, Rapport and relationship building, and Thank the person) and a service recovery model for responding to a problem (Hear, Empathize, Apologize, Respond, Thank).
We are excited to announce today, that 16 employees who were nominated by YOU are being recognized as HEART CHAMPIONS.
Please join us in saluting these CMSD Educators, selected for their exceptional customer service delivery, as our newest class of HEART Champions. We also celebrate those receiving honorable mention.
Thank you, CMSD, for being attuned to our customer experience goals and creating memorable experiences!
HEART CHAMPION |
Title |
Location |
Nominator |
Title |
| Julie Ballas | Physical Therapist | Luis Munoz Marin K-8 | Karen Blackshire | Intervention Specialist |
| Kathryn Baltas | Assistant Principal | Wilbur Wright K-8 | Elizabeth Whelan | Intervention Specialist |
| Rebecca Bell | Student Resource Coordinator | School of One @ John Marshall Campus | Angeline Sulak | Crisis Manager |
| Jessica Brown | Paraprofessional | Luis Munoz Marin K-8 | Stephanie DeFelicibus | Intervention Specialist |
| Elizaida Caraballo | Specialist Intake & Registration | Multilingual Multicultural Education / Thomas Jefferson | Loretta James | Director, Strategic Projects (Academics) |
| Ivette Colon | Routing & Planning Specialist | Transportation / Ridge Road Depot | Susan Dolin | Teacher |
| Lorraine Conahan | Instructional Aide, PCIA | Riverside K-8 | Antoinette Reno | Teacher |
| Ross Fertel | Homeless Associate | Project ACT / Student Services | Lisa Black | Student Coordinator |
| Evelyn Holmes | Executive Assistant | Academics | Lesley Wilkins-Valentine | Director, Charter Schools |
| Syrnitta Lee | School Secretary | John Hay Campus / School of Architecture & Design | Recellanese Williams | Paraprofessional |
| Kathleen Musbach | Life Skills Coach | Project ACT / AJ Rickoff K-8 | Kelly Westfall | Teacher |
| Vanessa Nelson | Educational Aide | School of One @ East Tech | Anthony L. Simeone | Teacher |
| Katy Perhay | Teacher - Secondary Science | Lincoln West - School of Science and Health | Carol RapnickiJuliet King |
Community StakeholderPrincipal |
| James Powell, Sr. | Security Officer | Safety & Security / Albert B. Hart | Debra Leahy | School Secretary |
| Samuel Roman | Principal | Luis Munoz Marin K-8 | Maggie Galaszewski | Teacher |
| Angeline Sulak | Crisis Manager | Project ACT / Student Services | Lisa Black | Student Coordinator |
Honorable Mention Recognition:
| Educator/Nominee | Title | Location | Nominator | Title |
| Eva Blount | Paraprofessional | East Technical HS | Jenetta James | Intervention Specialist |
| Famika Bonner | Instructional Aide | Marion C. Seltzer K-8 | Meghan BujnakJustine Allen |
TeacherTeacher |
| Delarisia Bruce | Assistant Principal | Mary M. Bethune K-8 | Gino Harris | Security Officer |
| Malinda Coleman | Paraprofessional | Whitney M. Young PreK-8 | Carmen Woody | Teacher |
| Tiffany Foote | School Secretary | Mary B. Martin K-8 | Tracy Reid | Teacher |
| Brenda Gibson | Dispatcher | Transportation | Erica McLain | Office Assistant II |
| Anita Giusto | Teacher | Andrew J. Rickoff | Angela Oliverio | Teacher |
| Connie Gourley | Teacher | Harvey Rice | Robert James | Teacher |
| Aline House-Johnson | Chief Secretary | Campus International High School | Sarah Schneider | Manager, College and Career Success |
| Renee Michalosky | Contractor | Instructional Technology | Oskar Flach | Instructional Technology |
| Terrence Rosco | Dean of Engagement | Campus International South | Theresa Covarrubia | LPN |
| Angel Santana | Student Account | Buhrer Dual Language | Rochelle Schiffbauer | School Secretary |
| Eric Taylor | Executive Director, Transportation | Ridge Road Depot | Erica McLain | Office Assistant II |
| Justine Tinline | School Secretary | Tremont Montessori K-8 | Kimberly Chapman-Brown | Paraprofessional |
| Lon Willis | Contractor | Instructional Technology | Jamal Keith | Contractor, Instructional Technology |
| Shanel Woodruff | School Secretary | Adlai Stevenson K-8 | Michael J. Houser | Policy and Labor Liaison |
| Marcia Zashin | Director | Project ACT | Jason Smith | Data Analyst Manager |