Information Technology Customer Excellence

The Department of Information Technology Customer Excellence collaborates with internal and external partners to identify research-based learning technology, services, and training that enables technology integration into instruction. The Information Technology Customer Excellence Team also works with the district’s professional development office to develop training series to meet the technology training needs of the district staff and students.

 Services

IT Connect

• Single point of contact for all IT Service Catalog matters, ensuring seamless communication, quality Customer Service for all.
• Review customer feedback to continuously improve our services through regular customer experience surveys and a dedicated wish list for service enhancements.
   

In-School Support and Service Desk

• Technically support all devices used by our students and educators in our classrooms.
• supports all other admin staff of CMSD.
• supports local community events and boards meetings.

Learning Technology and Training 

• Provide consultative and advisement regarding technology selection and integration to school-based and department leadership 
• Identify training providers to partner with the district to meet the technical training needs of students and staff 
• Assist schools with the integration of technology into their core curriculum 
• Work to enhance strategic partnerships to build professional learning communities for schools to enrich instructional practices 
• Broker relationships with schools and technology vendor partners 

Meet the Team