Information Technology Services
IT Strategy Plan
IT is vital in achieving the District's vision of improving educational outcomes for all CMSD students.
Our strategic plan focuses on:
- Enabling modern digital educational services delivery using advanced technology solutions with student involvement.
- Offering a personalized experience for staff utilizing digital automation technology to increase productivity for staff.
- Focus on running IT as a business, ensuring customer value, cost optimization, maximizing asset utilization, partner ecosystem optimization, and vendor performance maximum.
- The plan relies on the delivery of high-quality digital services in a modern, reliable, and resilient IT infrastructure. Optimizing and modernizing this infrastructure will reduce cost and require a change management implementation to ensure quality deployment/implementation of technology solutions.
- Finally, as we grow our digital services for students and staff, we will implement additional tools and services to meet the potential of cyber attacks and advance our security capabilities and 24/7 monitoring and response.
|
IT Business
Management |
IT Customer
Excellence |
Software and Data
Solutions |
IT Infrastructure
and Operations |
Cyber Security and
IT Risk |
|
Mobile Devices Managed
60K
|
Customer Satisfaction %
90%
|
Students Supported
36k
|
Network Devices Supported
20k
|
User Accounts Supported
65k
|
|
IT Assets Managed
100K
|
First Call Resolution
85%
|
Staff Supported
6500
|
Facilities Supported
100+
|
External Threats
Blocked Annually 3 million
|
|
Averaged Device Inventory Managed
7K
|
Service Level Obtainment
90%
|
Supported Software Applications
200+
|
Data Storage
100+
Terabytes |
Monthly % of Spam
Email Discarded 90%
|
Leadership
Executive Director, Cybersecurity & Information Technology Risk Management - Lou Marich
Executive Director, Information Technology Strategy Execution and Governance - Jeanelle Greene
Executive Director, Learning Technology & Training Services - Shawn Braxton
Executive Director, Software & Data Solutions - Nicole Bruscino
Executive Director, IT Service Delivery and Management - Joseph Costello