About Us

IT is vital in meeting Cleveland Metropolitan School District's (CMSD) goals, objectives, and strategic priorities to realize our vision of improving education for CMSD students.

Enabling modern digital education services delivery for students and a personalized experience for our staff, using digital automation technology to increase productivity are key themes of this IT strategy plan. From optimizing internal customers’ experience, we are focused on high-quality service delivery and adoption practices, using advanced technology solutions with student involvement—e.g., tech teams.

The need to reimagine the customer experience drives redesigning and implementing a new end-user support model for students and staff, which this strategy plan does. Furthermore, this strategy plan focuses on running IT as a business, ensuring customer value, cost optimization, maximum asset utilization, partner ecosystem optimization, and vendor performance maximum, which aligns with our IT governance model. The expeditious delivery of technology to students and staff in an Amazon-like way is an approach included in this strategy plan.

Realizing the foundation to access/deliver high-quality digital services is a modern, reliable, and resilient IT infrastructure, which will also be required. Optimizing and modernizing the IT infrastructure will also reduce cost, which aligns with one of IT’s several principles. As our technology solutions continue to evolve and transition, this plan includes IT change management implementation to ensure quality deployment/ implementation of technology solutions.

Finally, as we grow our digital services for students and staff, the potential risk of cyber attacks and the impact of a successful attack will increase significantly. As identified in this strategy plan, we will implement additional tools and services to address this threat to advance our security capabilities and 24/7 monitoring and response.