CMSD's Engagement Division brings together District departments whose central purpose is to engage directly with the public and tend to the needs of students, families and other stakeholders. These departments include Communications, Customer Experience, Enrollment and Choice, Family and Community Engagement, Institutional Advancement, Policy Liaison to the CEO, Say Yes to Education/Wraparound Services and Student Attendance.

As part of this mission, the division is responsible for creating a suite of supports that increase the capacity of principals and schools to engage and support families.