CMSD Tech Support Hotline: 216-838-0440 (call if you're having issues with your laptop or hotspot)
RSES Main Office: 216-838-3100 (call if you're having issues logging in to Google or Summit)
Summit Parent Accounts
- In the mailing that went out with progress reports, included were your username and password to access Summit's parent portal
Internet Connectivity Supports:
- Hot Spot Help Desk – 844-341-4834 - Caregivers and Scholars can call 844-341-4834 for troubleshooting hotspots via T-Mobile’s Covid-19 Special Programs end users support line.
- Support Documents for Hot Spots - We currently have two hotspot models being used in the district.
- Hot Spot showing “Out of Data” Error – Students and families who have Franklin Hot Spots may be receiving an error message on their hot spot stating that the hot spot is out of data. The district hot spots are on unlimited data plans. We are working with T-Mobile to get this error message off of our devices. In the meantime, students and families can ignore this error message. You can find more information here.
Internet Safety Guidance for Parents and Students:
CMSD has created a family friendly Internet Safety Guidance document to assist families with how best to protect their children who now have their own individual devices.CMSD Resources for Technology: