• Technology Support


    Lincoln-West School of Science and Health will provide technology to every student enrolled with our school. It is highly recommended that your student check-out a school issued laptop so we can esnure all students have equitable access to our classroom experience; especially during the time of remote learning. This is a true 1:1 program and applies to multiple student households.  

    We do require that each student's family complete a Technology Needs Assessment before any technology is issued. We will use this assessment to determine the technology (i.e. laptop and/or hotspot) your student will need to successfully participate in remote learning. Once the assessment is completed, our school principal will email you a link that you will use to schedule a pick-up date with our technology specialist. It is important to note our technology specialist only services our school Wednesdays through Fridays. 

    Throughout remote learning it is going to be important for parents/guardians to have an email address that you check daily. Our staff will use this method of communication to share with you updates, learning experiences, and provide feedback on your student's performance throughout the school year. If you currently do not have an email address, we highly recommend  you create a Gmail account to participate in this two-way communication with our staff.

    The District is providing technology support for all students and families during this time of remote learning. The IT Call Center can be reached at 216-838-0440 and has extended their hours from 7AM to 7PM daily. The call center staff are able to support you with Schoology and Clever issues, as well as update your laptop, or support you with logging into your device. Additionally, our school provides in-house technology support that can be accessed through our Technology Repair Booking System, where you can schedule an appointment with our technology specialist. During your appointment, he will assess your issue, attempt to fix it, or switch out your device completely.

    In the event that a student is kicked out of a teacher-led live class session, the student should refresh their page and try to log back in. If the student is still unable to log back in, they should email their teacher of the class immediately. Following an email to the teacher, the student should call the IT Call Center to resolve the issue. It is important to note, that technology issues will not negatively impact your student's attendance if these steps are followed.