CMSD Staff: Click here to request service

Instructions: The form mandates looking up student names for each device you request. To keep the form manageable, you can request for a maximum of 10 students per device type (iPad, Chromebook, Laptop, and Prek-k iPad). To find a student's name, start typing their first and last name, or their email address and select the right student from the list. If you click the (+) sign next to the name you will see their school name, which can help you verify that you selected the right student. 

How to handle students transferring from other schools in CMSD

Each CMSD student has been issued a device. When students move to another school, they should return their device to the school that issued the device for them, and get another device from the school they transfer to. There are two ways to handle this:

• If you have enough devices in school, and you are confident that they returned the old device to their former school, you can provide one to the new student. Check the one2one manager to see current device assignments for students.
• If you do not have a device to provide them, and you are confident that they returned the device to their former school, you can treat them as new enrollment from out of the district and use this service request to order a device for them.
• If you know that they did not return the old device to their original school, ask them to bring the device to your school. Once that is done, you can treat the device as a damaged one and use the service request that is called Replace damaged/lost/stolen device to return it to IT. In the damage type in the form, you will choose Device not needed in School.

What if more than 10 devices from each type are needed due to increased enrollment

The form allows 10 students per device type, or a total of 40 students. If you need more than that, you can submit multiple orders. The limit on the number of students in each request form is there to make the request manageable in terms of the time it takes to fill it and the time it takes to process individual requests by IT staff.

CMSD Staff, there are 2 options to request this service

Options 1:

Submit a service request for each damaged device by yourself

Options 2:

Ask for a technician to come and go through the damaged devices and submit request on your behalf

Instructions- Option 1: each device must have its own request to be replaced. Multiple devices will not be supported in the same request. If you have multiple devices to replace, create multiple requests. Fill the form with basic information including asset tag, type of damage, and whether a charger will be included with the device.

Instructions- Option 2: Instead of filling the request(s) yourself, you can ask for a field technician to come to the building, go through damaged devices, and create the service request(s).

Does this request cover devices in carts?

Yes, as long as those devices are part of the approved loaner pool to support 1:1 devices.

How do I handle swapping damaged devices from the loaner pool?

You can provide a device for a student from the loaner pool to use on temporary basis until their replacement device arrives. To enable tracking of assets, you should not assign a loaner device to a student. If you want to keep track of the device, you can use the loaner feature in One2One manager system, or keep a logging sheet until the replacement device arrives. Once a replacement device is provided, the loaner device must return to the loaner pool.

Does this request cover staff devices?

Yes.

Can staff or students receive the same device after it gets repaired?

If the device is a common 1:1 device, then it will be replaced with another device. The following are exceptions from this rule, those exceptions are listed under the 1:1 categorization field in the service request form:

1. Verizon Innovation Learning School Device: The device will be sent to warranty repair, and once repaired, it will be sent to the same school that the damaged device was collected from. If the warranty repair shop requests service fee, the quote will be sent to school.
2. Career and Technical Education devices: If the device is under warranty, it will be sent to warranty repair and sent back to the school it was collected from.
3. Early Childhood iPad: an early childhood iPad will be replaced with another early childhood iPad.
4. Special Education device: a special education device will be replaced with another special education device

What about device that are outside the 1:1 program, can this request be used to replace them?

This request can be used to repair devices not under 1:1 as long as they are under warranty, but not replace them. The device will be sent to the same school it was collected from after repair.

I have a staff device, what if I have data stored in the damaged device that I want to retrieve?

It is very important that all staff turn on the OneDrive synch to ensure that all their files and data are accessible from any device. See instructions on how to synch to one drive

CMSD Staff: click here to request service

Instructions:When filling in the form, you must look up the staff name that you are ordering the device for.

Turn around time: The expected time to deliver the devices from the day the form is submitted is 2-3 days.

Important FAQ’s

Can I specify what type of device I need?

No, a standard has been established.The standards are reviewed regularly to ensure that staff get the devices they need to perform their job duties. 

Can I order a device for myself, or should my supervisor approve the request?

It is up to each school, division, or department how they order devices. The system allows IT to track who receives a device and when, and we regularly check for duplicate orders.

I want to order several laptops at the same time for my staff. Does the request allow that?

No, if you need multiple devices, you must submit multiple requests or ask each staff member to submit their requests.

Can I order a monitor or docking station without ordering a device?

Yes, however, the docking stations provided are Dell thunderbolts. If you want to use another device with the docking station, it must be compatible with the standard thunderbolt docking. You can type your device brand in the additional note field in the service request so IT can check if your device will work with the docking station.   

Are Mice and keyboards included with the docking stations?

No, the selected docking station model allows connecting USB mice and keyboards to make sure we utilize those peripherals that already exist in the district.

What if I need Mice and Keyboards?

Any item that is part of 1:1 program will be listed in a request form. Items can be added and removed with time. Schools and divisions can use their own budgets to purchase items that are outside the scope of 1:1 program.

CMSD Staff:Click here to request service 

Description of service: to keep our students connected, CMSD provides hotspots for students who do not have internet access at home.

Instructions: schools can use this form to request up to 25 hotspots at a time.

Turn around time: The expected time to deliver the hotspots is 2-3 days.

Alternatives: Under the empowerCMSD program, the district partnered with Spectrum and Digital C to provide subsidized internet connectivity as an alternative to hotspots. Contact us for more information.

CMSD Staff: Click here to request service