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Common IT services
You can navigate the service sections below to request common IT services. If you don't find what you are looking for, use the report issues section from the left side menu. Service requests related to 1:1 technology ( staff devices, student devices, and accessories) are under the 1:1 program section.
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Allow or block a website / online content
CMSD Staff: Click here to request service
Description of Service: Many online resources, like websites and videos, are blocked to ensure the safety of students. As online content constantly changes, educational resources might be unnecessarily blocked. Use this service to report online content that is blocked, but shouldn't be, or vice versa.
Instructions: Make sure to identify the online content in the request form ( e.g. a website url). Also, indicate the reason why that content should be allowed or blocked.
Turn Around Time: 1-2 days
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Clevertouch and Clevershare
CMSD Staff: Click here to request service
Description of Service: Use this form to report any issues with the Clevertouch interactive display or the Clevershare App.
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New CMSD Desk Phone
CMSD Staff: Click here to request service
Description of Service: You can use the form to request one or more new desk phones.
Turn Around Time: 5 days
If you are facing issues with an existing desk phone, use the report issue section.
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New CMSD Mobile Phone
CMSD Staff: Click here to request service
Description of Service: District issued devices can be ordered using the link above. In the form, make sure to select the right school / building and office/room #, if you choose for the device to be sent to you
Turn Around Time: 5 days
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Request a Shared Mailbox
CMSD Staff: Click here to request service
Description of Service: IT set up a shared outlook address for teams who need that.
Turn Around Time: 2 days
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Request an Account for a non-CMSD employee
CMSD Staff: Click here to request service
Description of service: This service allows a vendor or a contractor to have a CMSD email address, and/or access to CMSD resources.
Approval note: when a request is submitted, an email will be sent to the supervisor that manages the contractor/vendor asking for their approval. The supervisor can approve/disapprove by responding to the email with Yes/no or approved/ disapproved.
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Training Consultation
CMSD Staff: Click here to request service
Definition of service: IT provides training and consultation around using common applications and technology equipment. There is a host of ways the technology training team can provide support, including in-house training, coordinating training from third parties, virtual and in-person training sessions, and developing training content like videos and documents.
Turn Around Time: The technology training team is committed to responding to any request within 1 day. The time to schedule training activities can vary, and will be coordinated with schools.
