• Ombudsman Office

    Fair - Impartial - Confidential

     a person who investigates and works
    to resolve complaints and problems.


    Giving Voice to your concerns...


    We were created by House Bill 269 to serve as an independent mechanism for parents and the community to communicate education-related concerns to the teachers, principals, staff and administrators of the Cleveland Metropolitan School District.

    We handle complaints, clarify school policies, and mediate parent, student, and, at times, community disputes with the district’s staff or administration not resolved at the building level.

    In a courteous, informal manner, The Ombudsman Office assists in the resolution of education-related problems and concerns of residents in consultation with other key District departments. Occasionally cases will be referred to an appropriate outside community agency. Everything we do is for the success of Cleveland’s students.


    Helpful Resolution Tips:

    Resolution Tips
    Go to the Person Directly: Begin by talking to the person you disagree with.
    Be Organized: Prioritize a list of questions or points to bring up in your dispute.
    Stay Calm: Take a deep breath. Focus on the problem, not the person.
    Do Not Attack: Stick to the facts and make your concerns clear.
    Stay Flexible: Recognize that problems can be resolved in more than one way.
    Keep Records: Save copies of letters, forms, and names of persons you have contacted.


    Contact Us

    Ombudsman Office 24 hour message line - 216.838.0090
    Carmen Colon, Bilingual Ombudsman Office Specialist
    Tommiesha Winston, Welcome Center Assistant

    Helpful Numbers:



    Helpful Numbers
    CMSD Customer Care Center 216-838-0000
    Attendance Office 216-838-0220
    Family & Community Engagement (F.A.C.E.) 216-838-FACE (3223)
    Health Services 216-838-0270
    Hearings and Appeals 216-838-0323 / 216-838-0324
    Project ACT (Homeless Children and Youth) 216-838-0210
    Psychological Services 216-838-1955 / 216-838-0280
    Safety and Security 216-838-7777
    Special Education 216-838-7733
    Student Assignments 216-838-Kids (5437)
    Transportation 216-838-4BUS (4287)
    College Now Greater Cleveland 216-241-5587