• Ombudsman Office

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    We listen.  We inform.  We serve as a resource.

    The Ombudsman Office (pronounced Om-budz-man) serves as a resource to parents, guardians, caregivers and community members to help resolve disputes or concerns that have not been resolved at the school building level, i.e. bullying, academic disputes, teachers/principal conflicts, transportation or other conflicts.

    Be mindful that prior to filing a complaint with the Ombudsman office:

    • you have exhausted all efforts to resolve the issue at the building level.
    • you feel strongly that your concern or issue requires mediation.
    • you believe that a school or district policy has been violated.


    The Ombudsman Office strives to:

    • empower individuals to overcome disputes, conflicts, and barriers to find options for best possible resolutions.
    • assist with navigating through processes while providing information and resources.
    • foster collaboration and effective communication. 


    Understanding our role as Ombudsman


    Ways in which we are able to serve you:

    • Listen and identify the areas of concerns and the appropriate first place to seek resolution
    • Clarify policies and procedures
    • Facilitate communication between parties
    • Assist in exploring options and potential informal resolutions to complaints and concerns
    • Gather information and offer referrals to other resources
    • Identify trends to systemic problems and potential solutions


    Ombudsman Office 24 hour message line - 216.838.0090