• Ombuds Office


    We listen.  We inform.  We serve as a resource.

    The Ombuds Office (pronounced Om-budz) serves as a resource to parents, guardians, caregivers and community members to help resolve disputes or concerns that have not been resolved at the school building level, i.e. bullying, academic disputes, teachers/principal conflicts, transportation or other conflicts.

    Please be mindful that your scholars teacher, principal, or other school staff are best positioned to support your needs when you have a concern at the school.  Please contact the Ombuds office when:

    • you have exhausted all efforts to resolve the issue at the building level.
    • you feel strongly that your concern or issue requires mediation from a neutral party
    • you believe that a school or district policy has been violated.

     We are always happy to serve and explore options to resolve conflict together!


    The Ombuds Office strives to:

    • empower individuals to overcome disputes, conflicts, and barriers to find options for best possible resolutions.
    • assist with navigating through processes while providing information and resources.
    • foster collaboration and effective communication. 
    Word Cloud

    Understanding our role as Ombuds


    Ways in which we are able to serve you:

    • Listen and identify the areas of concerns and the appropriate first place to seek resolution
    • Clarify policies and procedures
    • Facilitate communication between parties
    • Assist in exploring options and potential informal resolutions to complaints and concerns
    • Gather information and offer referrals to other resources
    • Identify trends to systemic problems and potential solutions


    Ombuds Office 24 hour message line - 216.838.0090


    Welcome Center Appointment Scheduler

    To schedule an in-person appointment with the departments listed below, please click on this link

    • Ombuds Office 
    • Preschool/PreK General Education Enrollment 
    • Project ACT Enrollment 
    • School Choice and Enrollment 
    • Special Education Enrollment