iT Connect Center

The new iT Connect Center located on the first floor of the East Professional Center, provides free personalized technical support to all CMSD students, families, and staff. Students, parents, and staff can bring their CMSD-issued device(s) for repair or other technical support-related issues including CMSD-approved software installation and configuration.

Monday through Friday

7:30 AM - 5:00 PM

1st Floor East Professional Center

1349 East 79th Street

Free 24x7 Technical Support By Phone

In addition to the new CMSD iT Connect Center, CMSD Students, Families & Staff can now get FREE 24-HOUR technical support 7 DAYS a week by phone.

 

24x7 Technical Support: 216.838.0440

Download our Family Digital Device Guidelines

These days, a computer is more than just a tech device. It is a doorway to education, healthcare, employment, social connection, and more.

While students received a free device from CMSD for their schoolwork and educational needs, other family members may also need a dedicated computer.  CMSD partners with PCs For People to make sure everyone can afford the technology they need to succeed.

Low-income families can obtain computers at a reduced cost from the nonprofit PCs for People. Desktops start at $25, and laptops start at $50. Recipients must have income below the 200 percent poverty level or be enrolled in an income-based government assistance program. Applicants must provide certain documents to verify their income eligibility.

For more information, go to www.pcsforpeople.org/, call 216-930-5741 from 10 a.m. to 5 p.m. or email cleveland@pcsforpeople.org.

Students, Families and Staff may be eligible to receive free or reduced broadband Internet access.

 

Digital C and Spectrum

CMSD has partnered with Digital C and Spectrum to provide subsidized Internet at no cost to our families. These providers will determine if a student’s house meets the qualifications to free receive services.

If families are not qualified for the service, families have access to the Affordable Connectivity Program which helps low-income households pay for Internet.

 

The Affordable Connectivity Program

The Affordable Connectivity Program is a federal benefit program that helps families afford the broadband they need for school and work. The ACP provides a $30/month credit applied each month toward a family’s high-speed Internet bill. All CMSD families are eligible to participate.

Microsoft Office

All CMSD students, families, and staff can download and install for free, the latest full version of Office 365 ProPlus which includes Word, PowerPoint, Excel, and other Microsoft applications. These software applications help enhance the educational, creative, and productivity experience for all CMSD students, families, and staff.

Download Microsoft Products.

 

Adobe Software

CMSD Educators, students, and staff now have access to Adobe Express! With thousands of ready-made templates, students and staff can easily use Express to create stunning graphics, videos, webpages, and more. To get started, log in through your Clever portal or download the software.

EduLog Bus Transportation Tracker App

This new app, called EduLog, helps parents whose children ride yellow school buses, track when they get on and off the bus. Students simply swipe their ID Card upon entering or exiting the bus and the EduLog app records the information for the parents to monitor.

 

Wi-Fi on Yellow Buses

The Division of Information Technology and the Department of Transportation collaborated with several technology partners to install and enable Wi-Fi connectivity on CMSD's fleet of yellow buses that supports internet connectivity for students from home to school and back. The Wi-Fi connection has the same safety and security features as the Wi-Fi in CMSD school facilities.

 

Universal CMSD Student ID Card

The new CMSD Student ID card is used by students for many activities during their day at school and in some cases, for RTA transportation to and from school. The new photo IDs and RTA passes that the district purchases for older students will double as Cleveland Public Library cards.

Each card has a bar code that, when scanned, will allow students to take out books and access other library materials/resources like computers, printing, etc. Students who do not ride a bus will not be left out. CMSD-issued IDs include a bar code for all kindergarten to 12th-grade students. The new CMSD ID cards created more access and opportunities for our students.