CMSD has invested in Communicate with Heart, a proven customer experience model whose components include upfront customer service delivery (Smile and greet warmly, Tell your name, role and what to expect, Active listening and assistance, Rapport and relationship building, and Thank the person) and a service recovery model for responding to a problem (Hear, Empathize, Apologize, Respond, Thank).
We are excited to announce today, that 16 employees who were nominated by YOU are being recognized as HEART CHAMPIONS.
Please join us in saluting these CMSD Educators, selected for their exceptional customer service delivery, as our newest class of HEART Champions. We also celebrate those receiving honorable mention.
Thank you, CMSD, for being attuned to our customer experience goals and creating memorable experiences!
Julie Ballas Physical Therapist Luis Munoz Marin K-8 Karen Blackshire Intervention Specialist Kathryn Baltas Assistant Principal Wilbur Wright K-8 Elizabeth Whelan Intervention Specialist Rebecca Bell Student Resource Coordinator School of One @ John Marshall Campus Angeline Sulak Crisis Manager Jessica Brown Paraprofessional Luis Munoz Marin K-8 Stephanie DeFelicibus Intervention Specialist Elizaida Caraballo Specialist Intake & Registration Multilingual Multicultural Education / Thomas Jefferson Loretta James Director, Strategic Projects (Academics) Ivette Colon Routing & Planning Specialist Transportation / Ridge Road Depot Susan Dolin Teacher Lorraine Conahan Instructional Aide, PCIA Riverside K-8 Antoinette Reno Teacher Ross Fertel Homeless Associate Project ACT / Student Services Lisa Black Student Coordinator Evelyn Holmes Executive Assistant Academics Lesley Wilkins-Valentine Director, Charter Schools Syrnitta Lee School Secretary John Hay Campus / School of Architecture & Design Recellanese Williams Paraprofessional Kathleen Musbach Life Skills Coach Project ACT / AJ Rickoff K-8 Kelly Westfall Teacher Vanessa Nelson Educational Aide School of One @ East Tech Anthony L. Simeone Teacher Katy Perhay Teacher - Secondary Science Lincoln West - School of Science and Health Carol RapnickiJuliet King Community StakeholderPrincipal James Powell, Sr. Security Officer Safety & Security / Albert B. Hart Debra Leahy School Secretary Samuel Roman Principal Luis Munoz Marin K-8 Maggie Galaszewski Teacher Angeline Sulak Crisis Manager Project ACT / Student Services Lisa Black Student CoordinatorHonorable Mention Recognition: Educator/Nominee Title Location Nominator Title Eva Blount Paraprofessional East Technical HS Jenetta James Intervention Specialist Famika Bonner Instructional Aide Marion C. Seltzer K-8 Meghan BujnakJustine Allen TeacherTeacher Delarisia Bruce Assistant Principal Mary M. Bethune K-8 Gino Harris Security Officer Malinda Coleman Paraprofessional Whitney M. Young PreK-8 Carmen Woody Teacher Tiffany Foote School Secretary Mary B. Martin K-8 Tracy Reid Teacher Brenda Gibson Dispatcher Transportation Erica McLain Office Assistant II Anita Giusto Teacher Andrew J. Rickoff Angela Oliverio Teacher Connie Gourley Teacher Harvey Rice Robert James Teacher Aline House-Johnson Chief Secretary Campus International High School Sarah Schneider Manager, College and Career Success Renee Michalosky Contractor Instructional Technology Oskar Flach Instructional Technology Terrence Rosco Dean of Engagement Campus International South Theresa Covarrubia LPN Angel Santana Student Account Buhrer Dual Language Rochelle Schiffbauer School Secretary Eric Taylor Executive Director, Transportation Ridge Road Depot Erica McLain Office Assistant II Justine Tinline School Secretary Tremont Montessori K-8 Kimberly Chapman-Brown Paraprofessional Lon Willis Contractor Instructional Technology Jamal Keith Contractor, Instructional Technology Shanel Woodruff School Secretary Adlai Stevenson K-8 Michael J. Houser Policy and Labor Liaison Marcia Zashin Director Project ACT Jason Smith Data Analyst Manager