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Our Communicate with H.E.A.R.T. Customer Experience Program keeps us aligned to being the caring, concerned, responsive school district we continually strive to be. Every single one of our customers' experiences matters -- whether it is colleague to colleague, via email, telephone, virtually or with those who walk through our doors.
That is why CMSD continues to invest in Communicate with H.E.A.R.T., a proven customer experience model whose components include upfront customer service delivery (Smile and greet warmly, Tell your name, role and what to expect, Active listening and assistance, Rapport and relationship building, and Thank the person) and a service recovery model for responding to a concern (Hear, Empathize, Apologize, Respond, Thank).
We are excited to announce today a total of 20 employees nominated by YOU are being recognized as HEART CHAMPIONS. Please join in saluting these CMSD Educators, selected for their exceptional customer service delivery interactions, as our newest class of HEART Champions.
As always, thank you CMSD, for taking the time to nominate a fellow Educator, and for being attuned to our customer experience goals and creating memorable experiences!
HEART CHAMPION
Title
Location
Nominator
Title
Bobby Allen
Assistant Custodian
Adlai E. Stevenson School
Colleen Ward
Teacher, Intervention Specialist
Teresa Bender
Middle School Math Teacher
Paul Dunbar PreK-8 School
Samona Y. Johnson
Life Skills Coach
Tierra Biggers
Dean Of Engagement
Davis Aerospace & Maritime High School
Leslie A. Scruggs
CMSD Parent/Para Professional
Michael Bower
Lead Assistant Maintenance Manager
Transportation
Michael Szalkowski
Chef/Teacher, Culinary & Food Services
Richard Butler
Laborer
Mailroom
James Greenberg
Field Technician, Instructional Technology
Maggie Galaszewski
Physical and Health Education Teacher
Lincoln-West High School - Global Studies
Arionna Debase
CMSD Student
Shenee M. Gibbons
Investigative Lieutenant
Safety & Security
Lamont Dodson
Chief, Safety & Security
Kim Golphin
Teacher
Glenville High School
Kasey Kirksey
Community, College, and Career Center Coordinator
Tonia Grant
Routing Specialist
Transportation
Tamara Bates-Thomas
Manager, Routing & Planning
Carlton Harrell
Routing Specialist
Transportation
Tamara Bates-Thomas
Manager, Routing & Planning
Danielle Martin
Routing Specialist
Transportation
Tamara Bates-Thomas
Manager, Routing & Planning
Albert Matuska
Garage Mechanic
Transportation
Rosalyn Allen
Program Manager, Career & Technical Education
Anne Moss
School Secretary
Orchard STEM PreK-8 School
Lynn Carney
Teacher, Itinerant (Gifted)
Pamela Poindexter-Crews
Pre-K Teacher
Valley View Boys Leadership Academy
Angela Raycher
Educational Aide
Shuntama Price
Routing Specialist
Transportation
Tamara Bates-Thomas
Manager, Routing & Planning
Gwendolyn Simmons-Nichols
Safety & Security Officer
Safety & Security
Tierra Biggers
Dean of Engagement
Syreeta Taylor
Instructional Aide/PCIA
Whitney M. Young PreK-8 School
Carolyn McBee
Teacher, Intervention Specialist
Deborah Turner
Safety & Security Officer
John Marshall High School - Civic & Business Leadership
Karen Black
Secretary
William Werner
Garage Mechanic
Transportation
Rosalyn Allen
Program Manager, Career & Technical Education
Phyllis Williams
Support Specialist
Special Education
Tammy Toney
Manager, Ombuds Office
