Customer Experience
Page Navigation
- Cleveland Metropolitan School District
- HEART Champions 2023-2024
- HEART Champions July 2023
- 
	 The Communicate with H.E.A.R.T. service delivery model provides the tools and skills needed for all Educators when communicating with the various stakeholders who interact with the district. The focus on fostering exceptional customer service delivery continues, as we strive to build on the momentum to attract and retain satisfied parents/caregivers to the CMSD experience. The Communicate with H.E.A.R.T. service delivery model provides the tools and skills needed for all Educators when communicating with the various stakeholders who interact with the district. The focus on fostering exceptional customer service delivery continues, as we strive to build on the momentum to attract and retain satisfied parents/caregivers to the CMSD experience.We extend congratulations to each of the HEART Champion honorees awarded during the 2023 summer session. These Educators were nominated for their exceptional demonstration of the S.T.A.R.T. with Heart and Respond with H.E.A.R.T. practices. We also extend a special salute to the CMSD Educators who received Honorable Mention, Click Here to view this list and photos from the surprise visits made to the Summer Learning and Central Office work sites to honor our HEART Champions. Those Champions not at a work site for the summer, received their certificate and gift bag via U.S. mail. Thank you CMSD for continuing to embrace the mission – congratulations to the HEART Champion honorees listed here! CHAMPION Title/Location Nominator Title/Location Robyn Ballew Support Specialist – Hearing and Appeals, Legal Office April Daniels- Ramsey Specialist II, Hearing and Appeals Leah Baxendale Manager Scheduling- Strategic School Resource Alignment Melanie Nakonachny Principal, Mary M. Bethune Elementary School Delarisia Bruce Assistant Principal - Mary M. Bethune K-8 School Sandra Boyd Lisa Garner Instructional Aide PCIA, Contractor Cyber Security – Division of Information Technology Brittany Chisholm Instructional Aide, PCIA - Mary B. Martin Elementary Adina Fertig Psychologist, Health Services Mayele Degaule Ngemba Teacher Secondary - John Marshall School of Civic and Business Leadership Debra Turner Officer, Safety and Security Tammara Hill Specialist, Ombudsman Office - Engagement Division Tommiesha Winston Engagement Specialist – Customer Experience Precious James Administrative Specialist - Office of Contract Implementation Audrey Stanton- Thompson Executive Director – Office of Contract Implementation Laurelle Mayes Nonpublic Schools Coordinator - Office of Psychological Services Dr. Mary Ann Teitelbaum, & Carloyn Hendricks Director, Psychology Services Teacher Intervention Specialist Yesenia Perez Officer, Safety and Security - Lincoln West Science and Health David Spanos Registered School Nurse, Health Services Amber Rossero Assistant Principal - John Marshall of Civic &Business Leadership Julia Alldredge Executive Assistant, Network Team HS # 1 / K-8 #3 Teyrem Santos Instructional Aide-Joseph Gallagher K-8 School Amy Such School Psychologist Scherhera Shearer Specialist III- School Choice and Enrollment Patricia Smith School Secretary Dr. Mary Ann Teitlebaum Director, Psychological Services Anneliese Coleman Psychologist Samantha Walker Partner Substitute Center, Talent Division Lucitta Cummings Coordinator, Employee Benefits Sarah Wallace Program Manager - Career and Technical Education Rita Mikita Coordinator, Fab Lab Stacy Clark- Warren Senior Security Specialist – Information Technology Jackie Cox Manager, Partner Support and Programs- Academics 





























-   
                See the Honorable Mentions hereHonorable Mention Title/Location Nominator Title/Location Tamara Bates Manager, Transportation Debra Flak-Sedlak Office Assistant II/ Transportation Kathleen Benedict Support Specialist/ Special Education Carolyn Hendricks Teacher, Intervention Specialist Nicole Bodero-Baker Office Assistant I/ Student Services Toni Brown School Nurse/ Nursing and Health Services Anthony Brown Coordinator/ FACE Odell Brown Senior High School Principal/ Cleveland School of Architecture & Design Octavia Edwards School Secretary/ John F. Kennedy Anedra Robinson Teacher/ Speech and Hearing Therapist/ Student Services Kawanis Fitzgerald Lead Driver II/Transportation Maureen Anderson Teacher, K-8 Physical Education Tiffany Foote School Secretary/ Mary B. Martin Elementary Tracy Reid Teacher, Child Development/ Mary B. Martin Youlanda Ford Talent Management Partner/ Operations Anthony Lawson Cleveland Resident Olivia Gardener Intervention Specialist/ Anton Grdina Terrancia Cloud Paraprofessional (ED) Wendy Geiling Assistant Principal K-8/ Garfield Elementary Mary Handley Teacher K-8 English Secondary Language/ Garfield Elementary Laura Gladdin Teacher Kindergarten/Whitney M. Young Pre-K-8 Melissa Damm-Young Community College and Career Center Coordinator Monica Grays Teacher, Itinerant (Gifted) Tracy Reid Teacher, Child Development Carolyn Henderson Environmental Service Specialist , Operations Don Smith Teacher, Secondary ESL/ Garrett Morgan School of Engineering & Innovation Nakia Maddox Paralegal/ Legal Audrey Staton-Thompson Executive Director, Contract Implementation/ Academics Karinoir Mallory Manager, Student Assignments/ Student Services Andre Rudolph Administrator on Assignment Akii Maanda Instructional Aide/ Joseph M. Gallagher Asha Neema Instructional Aide/ Joseph M. Gallagher Natalie Medina Paraprofessional (MF) /Lincoln West School of Science and Health Pia Campbell Substitute Paraprofessional India Moore Contractor Account Heather Kama-Starr Elementary Assistant Principal K-8/ Riverside Heather Mullapudi TeacherK-8, Model Lead Data Specialist/ Academics Ann Stevenson Psychologist/ Student Services Neil Murphy Instructional Aide (PCIA)/ Paul L. Dunbar Patricia Tilow Humanware Partner Maria Ivelisse Perez School Secretary/ Artemus ward Maritza Nieves Licensed Practical Nurse Tracy Queen-Tabor Manager of Electronic Assessment Adrienne Crisp Teacher, Intervention Specialist (CD)/ Max S. Hayes High School Angelo Santana Customer Service Representative, IT Rita Leskovec Teacher K-8/ Warner Girls leadership Academy Shelly Swarm Intervention Specialist/Orchard Melissa Damm-Young Community College and Career Center Coordinator Eric Taylor Executive Director/ Transportation Debra Flak- Sedlak Office Assistant II/ Transportation Denyse Tilford Teacher, Intervention Specialist / Glenville High school Marianne McMillan Guidance Counselor/ Glenville High School 
