HEART Award Winners Announced
Around this time 3 years ago we began Communicate with HEART, the District’s Customer Experience model. It is hard to believe we are close to celebrating the third anniversary of HEART! Today we celebrated and recognized our seven HEART Champions who were nominated by their fellow Educators for their outstanding demonstration of our customer experience model S.T.A.R.T. (Smile, Tell your name and role, Active listening Rapport and relationship building, and Thank) WITH H.E.A.R.T. or our service recovery model, RESPOND WITH H.E.A.R.T. (Hear, Empathize, Apologize, Respond, Thank) principles. Our CMSD HEART Champions were selected from amongst 33 entrees for this period.
Our HEART Champions were presented with a framed certificate, heart balloons, and a $25 dollar gift card to the Jane Addams Executive Grille! We are thankful to all of our CMSD employees for all that you do and ask that you join us in congratulating your fellow CMSD Educators recognized today as HEART Champions! During this school year, we continue to see many examples of CMSD Educators who have used the H.E.A.R.T. model and protocols with our student scholars and their families and caregivers and with each other as we provide services and supports across our district. We're sure you’ve seen several tremendous examples too the CMSD HEART Committee looks forward to receiving more great nominations for the school year!
- Pamela Berry - Secretary @ Kenneth Clement
- Francis Bynum - Curriculum & Instruction @ EPC
- Lisa Cochrac - Principal Secretary @ H.Barbara Booker
- Michelle Edelbergs - Principal Secretary @ Riverside
- James Lukes - Paraprofessional @Adlai Stevenson
- Jean Martincec - Asst EMIS Coordinator, Technology @ EPC
- Lorenzo Smith - Custodian @ Ginn Academy
Congratulations to every nominee and honoree!