Customer Experience
Page Navigation
- Customer Experience Department
- Ombudsman Office
- H.E.A.R.T. Protocols
- Customer Experience Newsletter
- Customer Experience Team Engages Scholars
- HEART Champions 2023-24
- HEART Champions 2022
- HEART Award Winner 2021
- HEART Award Winners 2020
- HEART Award Winners 2019
- HEART Award Winners 2018
- HEART Award Winners 2017
- HEART Award Winners 2016
- HEART Award Winners 2015
- Customer Satisfaction Survey
- Customer Service Week 2023
- Cleveland Metropolitan School District
- HEART Award Winner 2021
- HEART Award Winners 5/2021
-
Today I am pleased to announce an impressive round of H.E.A.R.T. Champions for the third quarter. The caliber of nominations was outstanding and the task of identifying our Champions is never an easy one. This was especially true yet again for this current selection cycle. The HEART committee shared that this round of difficult selections was among 51 high quality nominations. They all bring their very own unique contributions and impact, be it from colleague-to-colleague or with our scholars and their families. The Communicate with H.E.A.R.T. model stresses that the "role of the Educator, is greater than the tasks associated with his/her job." In evaluating the submissions, it is notable that the S.T.A.R.T. and H.E.A.R.T. behaviors observed were specifically spelled out in the nominations. We again, broke the record set from last quarter, and our current winners now make up the largest class of Champions awarded to date.
Eric Gordon
CEO, Cleveland Metropolitan School District
Please join me in congratulating our 20 new HEART Champions:
Champion
Position
Location
Karen Blackshire
Teacher
Luis Munoz Marin
David Brandt
Assistant Custodian
Marion C Seltzer
Brent Case
Action Team Coach
1111 Superior
Stephen Christian
Executive Director, Culture & Total Rewards
1111 Superior
Aaron Creel
Facilities Manager
EPC
Katie Davis
School Secretary
Riverside
Paula Donofrio
Project Manager
Almira
Trevon Edwards
College Intern
1111 Superior
Natasha Jackson
Routing Specialist
Ridge Road Depot
John Keefe
Assistant Principal
Joseph M. Gallagher
Megan J. Kuosman
Teacher
Douglas MacArthur GLA
Carl Merriweather
Lead Driver II
E. 49th Depot
Carolyn F. Mizak
Teacher
Lakeside Campus
Alicia Moore
Project Manager
EPC
Thomas Ott
Director, Assignments
1111 Superior
Jamie Parker
Talent Employee Relations
1111 Superior
Carol Pennington
Interim Director Nursing & Health Services
1111 Superior
Jose’ Ramos
Professional Driver
E. 49th Depot
Karen Roknich
Solution Specialist
1111 Superior
William Stencil
Executive Director of Humanware
1111 Superior





