HEART CHAMPION: BRIAN CUGLEWSKI, TOTAL REWARDS SPECIALIST

NOMINATED BY: DAVIS STAUFENGER (FORMER HEART CHAMPION) PROJECT MANAGER, SPECIAL PROJECTS

Mr. Cuglewski is a Total Rewards Specialist in the Talent Department. Late in September, he received a telephone call from an employee who was trying to receive a reimbursement payment from Accounts Payable but had not yet received her check. I witnessed him patiently listening to the caller's frustration. also heard him apologize for the delay in receiving the reimbursement while explaining that this is an issue for Accounts payable, and not the Talent Department. He then took the unusual step of saying he would contact the appropriate person in Accounts Payable to investigate the reimbursement delay. It was notable that all during this process, in the spirt of Respond with H.E.A.R.T. Mr. Cuglewski never assigned blame nor reiterated that this was not a Talent matter. He simply persisted until a resolution was found and was left with a customer who ultimately had a satisfying experience.