LAKETHIA S. SCOTT

HEART CHAMPION: LAKETHIA S. SCOTT, SECURITY OFFICER
CHARLES DICKENS

NOMINATED BY: MARZELL PINK, DEAN OF ENGAGEMENT

Officer Scott is our building's only security officer and does an exemplary job covering our two floors. A particular incident comes to mind. On a late September day, several of our leadership team members were engaged with an irate parent who confronted us about her daughter's fight during recess. The mother was visibly upset, pacing the floor and loudly expressing her discontent along with her adult son. Officer Scott was radioed to join us. Once she arrived it was highly impressive to observe how she used a very low-key, empathetic tone in her voice, and positive body language de-escalate a disagreement threatening to completely spin out of control. Officer Scott clearly used the steps outlined in the Respond with H.E.A.R.T. practices to bring the family's voices and gestures down to a civil level where we could calmly begin to discuss the incident and the steps we would take going forward. Officer Scott helps to keep a positive effect on our school climate.