Customer Experience
- Customer Experience Department
- Ombudsman Office
- H.E.A.R.T. Protocols
- Customer Experience Newsletter
- Customer Experience Team Engages Scholars
- HEART Champions 2022
- HEART Award Winner 2021
- HEART Award Winners 2020
- HEART Award Winners 2019
- HEART Award Winners 2018
- HEART Award Winners 2017
- HEART Award Winners 2016
- HEART Award Winners 2015
- Customer Satisfaction Survey
- Customer Service Week 2022
- Cleveland Metropolitan School District
- HEART Award Winners 2020
- HEART Award Winners - 10/2020
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First Quarter 2020 Heart Champions
The "Heart Champions" for this first quarter were nominated by fellow Educators for their exceptional demonstration of the S.T.A.R.T. with Heart engagement and Respond with H.E.A.R.T. service recovery practices. Please join us in congratulating the winners listed here, who have clearly demonstrated that a little bit of HEART goes a long way!
Educator
Role
School/Division
Nominator
MARY J. BRAVO-GIANCOLA
Occupational Therapist
Academics - Student Services
Carrie Brickman,
Intervention SpecialistMICHAEL GOODILL
Media Manager
Engagement - Communications
Beverly Watts,
Administrative AssistantHEATHER KAMA-STARR
Assistant Principal
Academics - Riverside Elementary
Yvette Rynties,
Kindergarten Teacher, RiversideANGEL ORELLANO
Instructional Aide
Academics - Clark Elementary
Caitlin Franc,
Teacher, ClarkRICHARD NOVAK
Director
Operations - Distribution and Logistics
Anshawn Ivery,
Senior High Principal - Garrett MorganKAREN PEREZ STEIGERWALD
Nurse
Academics - Health Services
Mary Sayre,
Community PartnerDYONNE POWELL
Paraprofessional
Academics - Sunbeam Elementary
Dezarae Albert,
Parent, SunbeamSCHEARER SCHERHERA
Specialist lll
Engagement - School Choice and Enrollment
VeLita Hill,
Assignment SpecialistSHASHIANA SCOTT
Safety and Security Officer
Operations - G.W. Carver Elementary
La Wanda Tolbert,
Intervention Specialist, G.W. CarverJACARRA WELLS
Educational Aide
Academics - Andrew J. Rickoff
Beatrice Osbey,
Teacher Child Development, A.J. RickoffJACQUELINE I. WILLIAMS
Solution Specialist
Academics - Early Childhood Education/Pre-School
Susan Conrad,
Teacher Child Development, TremontCongratulations to each of our honorees! We also want to thank those who nominated these Champions. You should be congratulated for both your observation of the S.T.A.R.T. and H.E.A.R.T. behaviors, and for taking time to record your nominations and scenarios on the Customer Experience Team’s electronic portal.



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Honorable Mentions
NAME
TITLE
DEPART./LOCATON
Kimberly Alfred
Teacher
Wilson
Lindsay Baker
Teacher
Charles Mooney
Anthony Battaglia
Director
EPC College & Career Readiness
Anna Castillo
Instructional Aide
H. Barbara Booker
Alexander Clark
Exec. Director
IT Service Delivery & Management
Leondrea Clark
Solution Specialist
Admnistration
Davida Connor
Teacher
Campus International K-8
Kanika Davila
School Secretary
Garfield
Kathryn Eckles
Teacher
Sunbeam
Christen Enochs
Teacher
John Marshall H.S.
Samir Farraj
School Secretary
John Marshall H.S.
Lisa Fitzpatrick
Teacher
Denison
Eric Gordon & Team
CEO
CEO office
Robin Guerrero
Teacher
TJ International Newcomers Academy H.S.
Ariel Hayes
Principal
Michael R. White
Catherine Herman
Teacher
Ginn Academy
Rachel Hill
Solution Specialist
Administration
Tammara Hill
Admin. Assistant
CEO office
Derrick Hollifield
Principal
Kennth Clement Boys' Leadership Academy
Brittany Lapaglia
Teacher
Riverside
Gracie Lockhart
Manager
Human Resources
Mary McCormack
Teacher
Tremont
Marietta Mack-Hood
School Secretary
OH Perry
Kirsten Mahovlich
Flexible Content Expert
Administration
Wayne Marok
Principal
School of One - downtown
Carla Miller
Teacher
East Tech
Mary Miller
Principal
Collinwood
Alicia Moore
Project Manager
Academic
LauraAnn Moore
Program Manager
Administration/Spec. Ed.
April Nagorski
Teacher
Sunbeam
Angel Orellano
Instructional Aide
Clark
Brenda Parrish
Instructional Aide
Miles Park
Paris Patton
Payroll Specialist
Payroll
Tracy Queen-Tabor
Manager
Administration
Amy Richenburg
Teacher
Valley View Boys Leadership Academy
Dessie Sanders
Principal
Daniel E. Morgan
Chandani Shahid
Assist. Lunchroom Manager
Euclid Park
Robin Simmons
Curriculum Specialist
Hannah Gibbons
Lennox Thompson
Assistant Principal
TJ International Newcomers Academy H.S.
Amanda Tucker
Teacher
Lincoln West H.S.
Lori Ward
Chief Talent & Equity Officer
Human Resources
Stacy Warren
Sr. Security Officer
East Professional Ctr.
Emily Wobser
Assistant Principal
New Tech West